On Thursday 12th March 2026, staff from Access Care Network Australia (ACNA) will visit Maroba to conduct the annual Residents’ Experience Survey.
The survey team is trained and experienced in talking to older people with diverse needs and backgrounds, including those with dementia.
The survey is an opportunity for you to share your views on the care you receive at Maroba.
The survey takes between 10 and 30 minutes to complete and includes 14 questions. Topics include food, staff knowledge, how residents feel they are treated, what’s good and suggestions for improvement.
Residents are randomly selected to take part. If you are invited to do the survey, the survey team will ask for your consent. Taking part is voluntary.
If you agree to participate in the survey, you can have someone you trust, like a family member or a registered supporter, to join in person or by telephone.
The survey team will give a report to your home. This report helps your provider understand what is going well and where they need to improve. Your name will not be connected to your responses. No one at your aged care home or the government will be informed of your participation or the answers you give.
If you have any questions, please ask our staff or the survey team for more information.
You can also view the informational video below explaining the purpose of the survey, how it works and what to expect if you are selected.