Dear Families,
We understand that the new changes to our HELF offers can raise questions, and we want to ensure that every family feels informed, supported, and confident throughout this process. These changes will commence from 1 November 2026.
To assist you, please find attached an information sheet below outlining the changes, along with a set of Frequently Asked Questions (FAQs) that address many of the concerns and queries families commonly have.
HELF FREQUENTLY ASKED QUESTIONS
Resident and Community Experience Coordinator, LeiAnne Percinsky will be available to answer any questions you may have and talk through what the changes may mean for your loved one.
LeiAnne is continuing to make her way through calls to families, so if she hasn’t yet had the opportunity to speak with you, thank you for your patience. If there is anything you would like to discuss in the meantime, please feel free to send us an email. There is no need to wait for her call.
Ways you can get in contact with LeiAnne:
In-Person
Phone Call – 024935024
If LeiAnne is busy on another call, please leave your name and contact number, and LeiAnne will return your call.
Email – [email protected]
Email is often the most time-efficient way to communicate, and LeiAnne will respond to all enquiries within 24 hours.
Of course, you are welcome to contact Maroba directly and our friendly staff will put you through to the most appropriate person to answer your enquiry.
Our priority is to ensure that you have the information and support you need to make sense of these changes and what they may mean for your loved one. No question is too small, and we encourage you to reach out in whichever way feels most comfortable for you.
Thank you for your ongoing trust and partnership. We greatly value your involvement and look forward to supporting you through this transition.
Kind regards Rachel
Rachel Hollis (BBus)
General Manager Care and People Services, Maroba