Feedback & Complaints

This feedback form is for use by a Resident, Client, Relative, Visitor or Employee

As part of our commitment to providing excellent care and enhancing the lifestyle of our residents and clients, Maroba recognises the importance of feedback as valuable and a unique source of information essential for Continuous Improvement. Please let us know what we do well and where we can improve our services.

Please assist us by completing the following form which will be emailed directly to management.

If you prefer, hard copies of the Feedback form are available in the Reception areas of both The Lodge and The Manor where completed forms can also be returned to. Completed forms can also be handed to a member of staff, Director of Care, General Manager Operations, General Manager Corporate Services or CEO. Alternatively, you can email the form to

If you would like to know more about our Feedback and Complaints process, please pick up our flyer ‘Have your Say’ available in our Reception areas or download here.

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