Covid-19 Information

Covid-19 information for our Maroba Community 

Download our Day Excursion form here

This page is for our Maroba Community and any interested party who is keen to learn more about the way Maroba is managing Covid-19.

If you have questions about Coronavirus; their symptoms, what to do if you believe you or another person may have coronavirus this page is not for you. To find out more information about Covid-19, please;

  • Visit the Australian Government, Department of Health website, Coronavirus (Covid-19) health alert page here;
  • Ring the National 24/7 Coronavirus hotline on 1800 020 080;
  • Ring your local GP;
  • Or, if it is an emergency ring 000.

Visitation arrangements 

As the Covid health crisis is changes rapidly we ask that you ring Reception on (02) 4935 0300 to enquire about current visitation arrangements.

In general, please do not visit if you have

  • returned from overseas in the last 14 days
  • been in contact with someone confirmed to have COVID-19 in the last 14 days
  • have a cold, fever or symptoms of a respiratory illness
  • have travelled to a designated outbreak area as per NSW Health guidelines   (click here to be directed to the NSW Health website)
  • not been vaccinated for influenza (legislated)

Please be aware that we follow the guidance of NSW Health & Public Health Unit and conduct our own risk assessments which may be different to other facilities.

If you are not sure of our current visitation arrangements we strongly advise that you ring us first (02) 4935 0300 before visiting Maroba to avoid disappointment.

Zoom and FaceTime is available to anyone who wishes to connect with their loved one and appointments can be made via Reception on (02) 4935 0300.

Throughout the Covid19 pandemic, there have been lots of changes to the way that we live, communicate and work.  This has had a dramatic effect on the way that Maroba operates and the way in which residents, families and friends communicate and interact. This has not been easy for anyone and we are very grateful to everyone for their ongoing understanding, compassion and support.

Restrictions to the way in which we maintain social distancing are about reducing risk. As we have seen across the globe, the effect of this insidious disease is tragic and devastating particularly to those who are older. Throughout this crisis, Maroba has not yet recorded a positive case of Covid19. That said, there have been a number of tests conducted.

We will continue to send out updates as new information comes to hand.  If you wish to receive these updates and general information from Maroba that includes the Maroba Connect, our newsletter for residents and family members, please email marketing@maroba.com.au to be added to the distribution list or subscribe to our newsletter via our website here

Useful resources & Articles: 

Public Health Orders located on NSW Health website – click here

NSW Health Resources for General Public – click here

Definition of  close-contacts

Definition of  casual-contacts

Fact sheet-Coronavirus (Covid-19) Information for families and residents on restricted visits to residential aged care facilities can be downloaded here from the Australian Government, Department of Health website.

information on Emergency Leave – Permanent Aged Care Residents download here 

To access information about the Industry Code of Conduct for visiting Residential Aged Care Homes click here

Information for Residents and Families – Secondary Triage, NSW Health download here

Sharon Claydon, House of Representative speech in Parliament praising Viv Allanson – download here

The Weekly Source – Editorial, 28 April 2020 ‘PM personally took Family’s Complaint to Quality Commission, aged care provider says’ download here 

The Weekly Source – Editorial, 12 June 2020 ‘Maroba Aged Care’s Viv Allanson: in the red, but doing everything “right” according to Government’s aged care business advisory service’ download here

Food Safety Tip Guide – download here